Complaints and Batch Recalls E-learning (asynchrone)

• Present the main steps for handling a complaint or a batch recall.
• Explain why traceability and responsiveness are essential in the management of these situations.
• Spot the key elements to document when dealing with a complaint or recall, according to the module's recommendations.

Topics covered:

• Organization (procedures, personnel, etc.)
• Quality defect investigation
• Investigation, causes, and CAPA
• Batch recall

Once you have made your purchase, you will first receive an order confirmation email.

Then, within 48 hours (business days, after receipt of payment), you will receive an email confirming your access to the module on our TREENING platform. This access is personal and secured by a password.

The Tree Support Service is available to answer any technical or functional questions you may have.

If you have any questions specific to the module's subject matter, you can contact us via the discussion forum. One of our experts will respond as soon as possible.

At the end of your training, you will be invited to complete a satisfaction survey and, if applicable, download a training certificate.

• Multiple-choice assessment quiz
• Access to a discussion forum to exchange ideas with the expert/trainer
• Satisfaction survey

• Module validity: 1 week after receipt of payment (extension possible: €5 incl. tax per month on request)
• Training certificate: yes
• Discounted rate for quantities > 10
• Access to a discussion forum to exchange ideas with the expert/trainer
• For orders of more than 10 modules, contact the training department for a personalized quote: [email protected]